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Online Issue Tracking Tool

Published 03/12/2012 and rated Ratingstars4 4 out of 5 stars
by Shel Gatto
What can you use the app for?

Boto is a simple issue tracking solution that helps users manage the issue resolution process efficiently. The user is given access to the all projects page, which is essentially a clean dashboard that shows the user the current number of open, resolved and closed issues. Stats are listed by project so the user can see which needs attention. The new project creation tool is extremely simple and lets the user come up with a title to make the project easier to identify. An issue Stream is available or each issue and lets the user see all progress, notes and interactions in one location. An instant screenshot zoom eliminates the need to open and download image files to see where the problem lies.

Boto screenshot
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What is the history and popularity of the app?

Boto was introduced in 2011. The application was designed based on the needs of its creators, who felt that existing issue tracking applications were too heavy. They felt many of the features burdened the process for those who needed a simple, elegant issue tracking solution. The application has received a decent reception, with some praising its unbeatable simplicity. Others find that the watered down features list also means there is a lot that Boto can’t do.

What are the differences to other apps?

The main difference most users will notice is the lack of detailed features offered by Boto. Users who need highly sophisticated tracking tools and records may be disappointed. Boto is focused on users who want a painless, streamlined issue tracker. By making Boto as light as possible, the developers also stripped it of any innovative or unique functions. The application serves its purpose for users who prefer a simple, hassle-free issue tracker.

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How does the web app look and feel to use?

Boto looks as simple as it is to use. Newcomers can easily jump into the issue tracking process because there is very little to learn. The user is greeted by a light background and hints of blue and green that adds a little life to the application. Issue stats are color coded in red, yellow and green to make each status easier to recognize. The design seems focused on increasing the speed at which a user can resolve issues.

How does the registration process work?

A new user can try Boto by clicking the green “Plans and Pricing” button along the left side of the homepage. Next, the user can click the green button that corresponds with their desired subscription plan. The registration form appears on the next page and asks for a full name, email address and password. The second part of the form asks for a company or business name, desired Boto domain and time zone. The user is automatically logged in after submitting the form.

What does it cost to use the application?

Boto offers three subscription plans to its users. The first is the Mini plan which costs $10 per month and includes up to five contacts, five projects, 5 GBs of storage space and unlimited issues. The Basic plan costs $25 per month and includes up to 15 contacts, 15 projects and 15 GBs of storage space. The Plus plan costs $75 per month and includes unlimited contacts, unlimited projects and 50 GBs of storage space. All plans come with a 30 day free trial and tracking for unlimited issues.

Who would you recommend the application to?

Boto is ideal for users who need a basic, elegant issue tracker. The application does not contain any extensive features or fancy additions. The user gets a straightforward tracking tool that is both practical and affordable. Users who need a faster paced, more advanced tracker may find that Boto falls short. Smaller businesses and teams may appreciate the application’s simple nature and design.

  • Three subscription plans are offered
  • Issue Stream provides access to all related conversations and files
  • Image zoom lets users view screenshots without downloading
  • Clean interface eliminates all unnecessary clutter
  • Color coded issue statuses help users identify priority issues

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Boto pricing

Cheapest plan (per month) : $10.00
Most expensive plan (per month) : $75.00